Refund Policy
Last updated: November 4, 2026
Short version: if a generation fails, you get the credit back automatically. If you change your mind, you can get a full refund within 14 days of a payment as long as you haven't used any of its credits.
Failed generation
Credit returned automatically, no need to contact us.
Unused, within 14 days
Full refund of that payment.
Credits already used
No refund, but you can cancel anytime.
Something went wrong on our side
Email us and we'll make it right.
Failed generations
If a stencil cannot be created (for example because of an error or a timeout), the credit it used is returned to your balance automatically. You don't need to ask for this.
14-day refund for unused purchases
You can ask for a full refund within 14 days of any payment if you haven't used any of the credits that payment gave you. This applies to:
- the starter pack and credit top-ups;
- subscription payments, both the first payment and renewals, monthly or yearly: for a subscription payment, “unused” means you haven't created any stencils with your subscription credits since that payment.
When a payment is refunded, the credits it added are removed from your balance.
After credits are used or after 14 days
Because every stencil has a real processing cost for us, payments are not refundable once their credits have been used, or after 14 days. You can still cancel your subscription at any time from your account page so you are not charged again; your plan stays active until the end of the period you paid for.
Problems on our side
If a stencil is unusable because of a bug, if you were charged twice, or if something else went wrong on our side, email us. We will return the credits or refund the payment, whatever is fair for the situation.
How to ask for a refund
Email support@stencilpilot.com from your account email and tell us which payment it is about (the date or the receipt is enough). Refunds are sent by Polar, our merchant of record, to the payment method you used. Depending on your bank, it can take a few business days to appear.
Your legal rights
This policy does not limit any rights you have under the consumer laws of your country. See also our Terms of Service.